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    PRODUCTS

    How do I know my account and password?

    How do I know my Gogoalshop account and password after placing an order?

    Whether you register on the website or place an order, you will receive an email notification from us.

    Please ensure that the email address you provide is accurate and valid.


    Place orders after registration:

    The email address and password you provided during registration will serve as your account credentials. Additionally, you will receive a welcome email at the same email address, containing your account and password. If you forget your account information, please check your email inbox.

    For visitors placing orders:

    If you place an order without registering an account, our system will automatically create one for you once you fill in and save your shipping address. This will enable you to better track the status of your order. Once the account is created, you will receive an email in your inbox containing your new account number and password.


    Why am I not receiving emails?

    1. Please ensure that the email address you provided is accurate and valid.

    2. Please check your spam folder.

    3. If our emails are being sent to your spam folder, to prevent missing important order information, please mark them as "Not Spam".

    4. We will send you emails to inform you about the delivery status of your order and whether the package has been successfully delivered. If possible, please mark our emails as important.


    If you need to reset your password, click here to learn more: Reset Password

    WHERE IS MY ORDER

    Log in to quickly track your order

    ASK OUR CUSTOMER CARE

    Please use the 'Contact Us' button in the bottom right corner to start a chat.